SHIPPING POLICY

At Wilson & Carter™, we’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping information below to understand how and when your order will be delivered.

Average Delivery Times

  • Once your order is placed, we require 1–3 business days to process it. Most orders are processed within one business day, but orders placed on Fridays or weekends may take longer.

  • After processing, your order will be dispatched and should arrive within 8–15 business days.

  • Please note that delivery times may vary depending on your location and factors beyond our control (e.g., customs delays, weather conditions, or courier disruptions).

Ship Your Order

Have you found the perfect outfit or accessory? We understand you're eager to receive it! That’s why we strive to process and ship all orders promptly.

To maintain fair and competitive pricing, we consolidate shipments and dispatch in bulk once a minimum quantity is reached. We appreciate your understanding and support as we aim to operate more sustainably and efficiently.

If your order is urgent and you would like it shipped out today, please email us at info@wilsonandcarter.com — our support team will be happy to help find a suitable solution.

Out-of-Stock Items

If an item in your order is out of stock, we will contact you with options such as:

  • A suitable replacement item

  • A later shipment date

Please respond promptly to avoid delays. Failure to reply in a timely manner may result in shipping delays for which Wilson & Carter™ cannot be held responsible. We will proceed with shipping the remaining available items once we've contacted you.

Order Cancellation

Our system automatically processes orders once placed, and they are quickly prepared for dispatch. For this reason, order cancellations are not possible after processing begins.

If you’ve changed your mind or no longer want the item after receiving it, you can return it within 14 days of delivery in accordance with our Return & Refund Policy.

Shipping Costs

We offer free shipping on all orders — no minimum spend required.

Please note:

  • Additional fees incurred due to incorrect addresses or uncollected parcels are the customer’s responsibility.

  • If a parcel is returned to us due to incorrect information or non-collection, the item can be re-shipped at the customer’s expense, but original shipping costs are non-refundable.

Responsibility for Collection of Undelivered Parcels

If a delivery attempt is unsuccessful (e.g., no one was home), the parcel will be held at your local post office or delivery depot. It is your responsibility to collect the parcel within the timeframe specified by the courier.

If the parcel is returned to us due to non-collection, we do not issue refunds for the original shipping, and reshipping is only available at your expense upon request.

In case of a delivery dispute, the customer must provide verifiable evidence that no delivery attempt was made.

Origin of Products

At Wilson & Carter™, we work with a trusted network of global suppliers — including many from China — to bring you quality pieces at fair prices. Every product is carefully inspected before shipment, and we only collaborate with reliable manufacturers who meet international standards.

Our mission is to offer beautiful items you won’t find on the high street — at a price that makes sense. Your satisfaction and peace of mind remain our top priorities.

Questions About Your Order?

Before reaching out, please visit our FAQ page, where you’ll likely find the answer to your question.

Still need help? Contact us via the contact page or email info@wilsonandcarter.com.
Our customer service is available 7 days a week, and we always respond within 24 hours.